Who we are

Our website address is: https://www.nwrollers.co.uk

We can be contacted by email on enquiries@nwrollers.co.uk

We can be contacted by phone on +44 (0) 1928 571711

This privacy policy sets out how NW Roller Services Ltd uses and protects any information that you give to the Company when you use this website. Information may also be collected when you contact us by telephone, post or e mail.

NW Roller Services Ltd is committed to ensuring that your privacy is protected. If we should ask you for certain information by which you can be identified, then you can be assured that it will only be used in accordance with this privacy statement. This policy is effective from 27/10/2021.

What we collect

We may collect the following information:

• Name and job title
• Contact information including postal and e mail address
• Other information relevant to your enquiry
• Company VAT or Registration number
• Individual names of a “Company’s” Employee’s

What we do with the information we gather

We require certain information to provide you with a good service and in particular for the following reasons:

• internal record keeping
• we may use the information to help improve our products and services
• We may periodically send promotional e mails about new products, special offers or other information which we think you may find interesting using the e mail address you have provided
• From time to time, we may also use your information to contact you for market research purposes.

If you have previously agreed to us using your personal information for direct marketing purposes you may change your mind at any time by writing to us at the address shown at the beginning of this document.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect.

We will not sell or distribute your personal information to third parties unless we have your permission or are required by law to do so.

General Data Protection Regulation – Lawful bases for processing information

North West Roller Services Ltd is aware of the legal bases under which information may be processed and will comply with these as appropriate and as set out in the regulation.

The lawful bases we will rely on for processing information as and when they are relevant are:

• Your consent. You are able to remove your consent at any time. You can do this by e mailing the Company using the following address: enquiries@nwrollers.co.uk
• We have a contractual obligation.
• We have a legal obligation.
• We have a vital interest.
• We need it to perform a public task.
• We have a legitimate interest.

You may request details of personal information which we hold about you under the Data Protection Act 2018. If you would like a copy of the information held on you, please write to us at the address at the top of this document.

We will not keep any personal information we hold for any longer than it is required for a legitimate reason. We will then dispose of your information by shredding hard copies and deleting any electronic information.

Your data protection rights

Under data protection law, you have rights including:

Your right of access – You have the right to ask us for copies of your personal information.

Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at enquiries@nwrollers.co.uk if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at enquiries@nwrollers.co.uk

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk